Traveller from Liverpool stayed in December,2007

Guest Comment:
I have put service/staff low not because of the staff but because of the bad management of check in on arrival. It was a busy night in Manchester but only 2 staff checking people in. I had a half hour wait in a queue to check in. One of the two lifts was out of order, so had to wait over 45 minutes before I could get in to go to my room. Breakfast absolutely gorgeous! Room was fabulous. The only draw back was check in and lifts

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